TRAINERS

Laurence, expert en expérience client et conception de services innovants. Co auteur de l’Expérience Client et première française à être accréditée Master Trainer en design de service.

Arash Golnam has a background in industrial engineering, systems sciences, and psychoanalysis. He has over 12 years of experience in applying systems thinking principles in education and consulting.

Cathy founded CBi China Bridge in 2003, the first insight-based innovation consulting firm in China. She is an invited Trainer at the SDN Academy.

Cedric Kamp is a Service & Strategic Designer at Knight Moves and an SDN acc. Service Design Professional.

Tim Macarthur is a Service Designer at Novartis and Lead of the Service Design Network Chapter in Ireland. Also he is an Acc. Master Trainer at the SDN.

Carol Massá is a multi-disciplinary designer that has worked in different fields of design.

Fiona has over 20 years of experience as a brand strategist, design thinker and lecturer.

Quirky isn’t the only word used to describe Mário. He’s thoughtful, yet immensely engaging and affable Mozambique-born Portuguese.

Roman Schoeneboom is a designer, educator and avid drummer with 8 years experience working at Credit Suisse in Zurich.

Olga Strelnyk is a business expert with over 15 years expirience in strategic marketing and operation business, owner in business bureau Vzletit.

Barbara Weber-Kainz is Managing Partner at the C PLUS Unternehmensberatung GmbH in Vienna and accredited Master Trainer of the Service Design Network.

Kateryna Zaikos current position is Head of Design at Symphony Solution. Together with Oleg Koss she founded 2nd team at the SDN Ukraine.

Thomas Brandenburg is the first in-house service designer at CDK Global, a technological solutions leader in automotive.

With 11+ years experience, Jesse has a long track record as a service designer, coach and trainer. He is Senior Vice President of the SDN.

Riina Iloranta works as a Lecturer of Experience Economy at Haaga-Helia University of Applied Sciences.

Linda Kaszubski is Managing Partner at the C PLUS Unternehmensberatung GmbH in Vienna and is an invited Trainer at the SDN.

Birgit Mager is Co-Founder and President of the SDN, the leading non-profit organisation committed to global development and innovation within the practice of service design.

Dr. Teemu Moilanen is a service development enthusiasts with 20 years of experience as an consultant and PhD in Service Branding and an Acc. Trainer at the SDN.

Milla Mäkinen has more than 15 years of experience in creating social change around the globe, including in her home country, Finland.

Jules is a partner at Koos and has more than 10 years of experience in user centered innovation and customer experience design.

Diane Shen is Creative Director who co-manages Business Models Inc Taipei office, a global strategy design agency and an Acc. Trainer at the SDN.

Digital Innovation Lead in Socjomania, SDN-accredited Service Design Professional.

Tina Weisser advises and supports companies as an innovation and organizational consultant. She is a certified Service Design Master Trainer (SDN).

Neil is Practice Director at UK strategic design company Nile, where he leads design teams and develops new methods and offerings. Neil is an Acc. Master Trainer at SDN.

Peter Horvath is an economist with an EMBA, works as UX & Service Design Lead, teaches HCD, and co-founded Design Dissolve due to his frustration with the lack of advanced service design courses.

Boris Jockin is one of Koos' most seasoned service design trainers.

Service Design & Customer Experience Expert and co-initiator of the world’s largest service design event ‘Global Service Jam’.

Maurício Manhães is a Professor of Service Design at the Savannah College of Art and Design (Georgia, U.S.) and an Associate Design Researcher at Livework.

David is a strategic design partner and coach at Knight Moves. He is an empathetic designer with a passion to learn about people, technology and systems.

Katarzyna Młynarczyk  is a Service Designer, Strategist and Digital Marketing Consultant.

Dr. Rao has 20+ years of experience. Blend leadership with teaching experience. Participants will think differently and face the challenge of change, disruption, with necessary adaptation

Marc is Co-founder and CEO of ‘More than Metrics’, a growing company creating software for service design, such as ‘Smaply’ and ‘ExperienceFellow’.

Stina is a managing partner at Knight Moves, accredited Service Design trainer of the SDN and representative of the Belgian SDN Chapter.

Founder of FUZERS (2015), one of the first service design agencies in Poland. Piotr is also a co-founder Service Design Network Poland and accredited Service Design trainer.