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TRAINERS

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Julia Alberga

Service Design Master

Alberga Consultancy

Amsterdam, Netherlands

Julia Alberga is working as an UX consultant and researcher in Amsterdam.

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Neil Collman

Invited Trainer

Nile

Edinburgh, United Kingdom

Neil is Practice Director at UK strategic design company Nile, where he leads design teams and develops new methods and offerings. Neil is an Acc. Master Trainer at SDN.

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Peter Horvath

Invited Trainer

Co-founder Design Dissolve

Lausanne, Switzerland

Peter Horvath is an economist with an EMBA, works as UX & Service Design Lead, teaches HCD, and co-founded Design Dissolve due to his frustration with the lack of advanced service design courses.

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Boris Jockin

Invited Trainer

Koos Service Design

Amsterdam, the Netherlands

Boris Jockin is one of Koos' most seasoned service design trainers.

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Adam Lawrence

Service Design Master

IE Business School

Nürnberg, Germany

Service Design & Customer Experience Expert and co-initiator of the world’s largest service design event ‘Global Service Jam’.

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Mauricio Manhaes

Service Design Master

SCAD

Savannah

Maurício Manhães is a Professor of Service Design at the Savannah College of Art and Design (Georgia, U.S.) and an Associate Design Researcher at Livework.

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David Morgan

Invited Trainer

Knightmoves

Ghent, Belgium

David is a strategic design partner and coach at Knight Moves. He is an empathetic designer with a passion to learn about people, technology and systems.

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Katarzyna Młynarczyk

Service Design Master

Socjomania

Kraków, Poland

Katarzyna Młynarczyk  is a Service Designer, Strategist and Digital Marketing Consultant.

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Dr Vidya Priya Rao

Service Design Master

Founder - Innovatus Marketers Touchpoint LLP, Author I Blogger I Coach I Design Consultant I Educator

Mumbai, India

Dr. Rao has 20+ years of experience. Blend leadership with teaching experience. Participants will think differently and face the challenge of change, disruption, with necessary adaptation

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Marc Stickdorn

Service Design Master

More than Metrics

Innsbruck, Austria

Marc is Co-founder and CEO of ‘More than Metrics’, a growing company creating software for service design, such as ‘Smaply’ and ‘ExperienceFellow’.

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Stina Vanhoof

Service Design Professional

Knightmoves

Ghent, Belgium

Stina is a managing partner at Knight Moves, accredited Service Design trainer of the SDN and representative of the Belgian SDN Chapter.

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Piotr Wojciechowski

Service Design Master

FUZERS

Lublin, Poland

Founder of FUZERS (2015), one of the first service design agencies in Poland. Piotr is also a co-founder Service Design Network Poland and accredited Service Design trainer.

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Laurence Body

Service Design Master

X+M Experience Management

Paris, France

Laurence, expert en expérience client et conception de services innovants. Co auteur de l’Expérience Client et première française à être accréditée Master Trainer en design de service.

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Arash Golnam

Invited Trainer

Co-founder Design Dissolve

Lima, Peru

Arash Golnam has a background in industrial engineering, systems sciences, and psychoanalysis. He has over 15 years of experience in applying systems thinking principles in education and consulting.

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Cathy Huang

Invited Trainer

CBi China Bridge

Shanghai, China

Cathy founded CBi China Bridge in 2003, the first insight-based innovation consulting firm in China. She is an invited Trainer at the SDN Academy.

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Cedric Kamp

Service Design Professional

Knightmoves

Ghent, Belgium

Cedric Kamp is a Service & Strategic Designer at Knight Moves and an SDN acc. Service Design Professional.

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Tim Macarthur

Service Design Master

Novartis

Dublin, Ireland

Tim Macarthur is a Service Designer at Novartis and Lead of the Service Design Network Chapter in Ireland. Also he is an Acc. Master Trainer at the SDN.

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Carol Massá

Service Design Master

Design Advisor at Northwell Health

NY, United States

Carol Massa is a multi-disciplinary designer with ten years of experience across many fields of design.

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Fiona Myles

Invited Trainer

Kin and Royal College of Art

London, United Kingdom

Fiona has over 25 years of experience as a brand strategist, design thinker and lecturer.

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Dr Mario P. Ascenção

Service Design Master

Haaga-Helia University

Helsinki, Finland

Quirky isn’t the only word used to describe Mário. He’s thoughtful, yet immensely engaging and affable Mozambique-born Portuguese.

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Roman Schoeneboom

Service Design Master

Credit Suisse

Zurich, Switzerland

Roman Schoeneboom is a designer, educator and avid drummer with 8 years experience working at Credit Suisse in Zurich.

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Olga Strelnyk

Service Design Professional

Vzletit

Odesa, Ukraine

Olga Strelnyk is a business expert with over 15 years expirience in strategic marketing and operation business, owner in business bureau Vzletit.

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Barbara Weber-Kainz

Service Design Master

C Plus

Vienna, Austria

Barbara Weber-Kainz is Managing Partner at the C PLUS Unternehmensberatung GmbH in Vienna and accredited Master Trainer of the Service Design Network.

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Kateryna Zaiko

Service Design Professional

Symphony Solutions

Lviv, Ukraine

Kateryna Zaikos current position is Head of Design at Symphony Solution. Together with Oleg Koss she founded 2nd team at the SDN Ukraine.

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Thomas Brandenburg

Service Design Master

CDK Global

Chicago, United States

Thomas Brandenburg is the first in-house service designer at CDK Global, a technological solutions leader in automotive.

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Jesse Grimes

Service Design Master

Kolmiot

Amsterdam, the Netherlands

With 11+ years experience, Jesse has a long track record as a service designer, coach and trainer. He is Senior Vice President of the SDN.

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Riina Iloranta

Service Design Master

Haaga-Helia University

Helsinki, Finland

Riina Iloranta works as a Lecturer of Experience Economy at Haaga-Helia University of Applied Sciences.

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Linda Kaszubski

Invited Trainer

C Plus

Vienna, Austria

Linda Kaszubski is Managing Partner at the C PLUS Unternehmensberatung GmbH in Vienna and is an invited Trainer at the SDN.

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Birgit Mager

Service Design Master

KISD

Cologne, Germany

Birgit Mager is Co-Founder and President of the SDN, the leading non-profit organisation committed to global development and innovation within the practice of service design.

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Dr Teemu Moilanen

Service Design Professional

Haaga-Helia University

Helsinki, Finland

Dr. Teemu Moilanen is a service development enthusiasts with 20 years of experience as an consultant and PhD in Service Branding and an Acc. Trainer at the SDN.

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Milla Mäkinen

Service Design Master

LAB University of Applied Sciences

Helsinki, Finland

Milla Mäkinen has more than 15 years of experience in creating social change around the globe, including in her home country, Finland.

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Jules Prick

Invited Trainer

Koos Service Design

Amsterdam, the Netherlands

Jules is a partner at Koos and has more than 10 years of experience in user centered innovation and customer experience design.

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Diane Shen

Service Design Professional

Business Models Inc Taiwan

Taipei, Taiwan

Diane Shen is Creative Director who co-manages Business Models Inc Taipei office, a global strategy design agency and an Acc. Trainer at the SDN.

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Martyna Tarnawska

Service Design Professional

Socjomania

Kraków, Poland

Digital Innovation Lead in Socjomania, SDN-accredited Service Design Professional.

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Dr Tina Weisser

Service Design Master

FeedYourMind

Munich, Germany

Tina Weisser advises and supports companies as an innovation and organizational consultant. She is a certified Service Design Master Trainer (SDN).

Want to run trainings on behalf of the SDN Academy? Our Trainer and Master Trainer accreditations are your path towards joining us 

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