TRAINERS

Julia Alberga is working as an UX consultant and researcher in Amsterdam.

Chris Ferguson is a leader in service and experience design. As founder of Bridgeable, Chris leads a highly skilled multi-disciplinary team delivering projects to corporate, NGO and government clients.

Peter Horvath is an economist with an EMBA, works as UX & Service Design Lead, teaches HCD, and co-founded Design Dissolve due to his frustration with the lack of advanced service design courses.

Cedric Kamp is a Service & Strategic Designer at Knight Moves and an SDN acc. Service Design Professional.

Tim Macarthur is a Service Designer at Novartis and Lead of the Service Design Network Chapter in Ireland. Also he is an Acc. Master Trainer at the SDN.

Carol Massa is a multi-disciplinary designer with ten years of experience across many fields of design.

Katarzyna Młynarczyk  is a Service Designer, Strategist and Digital Marketing Consultant.

Roman Schoeneboom is a designer, educator and avid drummer with 8 years experience working at Credit Suisse in Zurich.

Marc is Co-founder and CEO of ‘More than Metrics’, a growing company creating software for service design, such as ‘Smaply’ and ‘ExperienceFellow’.

Stina is a managing partner at Knight Moves, accredited Service Design trainer of the SDN and representative of the Belgian SDN Chapter.

Founder of FUZERS (2015), one of the first service design agencies in Poland. Piotr is also a co-founder Service Design Network Poland and accredited Service Design trainer.

Laurence, expert en expérience client et conception de services innovants. Co auteur de l’Expérience Client et première française à être accréditée Master Trainer en design de service.

Arash Golnam has a background in industrial engineering, systems sciences, and psychoanalysis. He has over 15 years of experience in applying systems thinking principles in education and consulting.

Cathy founded CBi China Bridge in 2003, the first insight-based innovation consulting firm in China. She is an invited Trainer at the SDN Academy.

Linda Kaszubski is Managing Partner at the C PLUS Unternehmensberatung GmbH in Vienna and is an invited Trainer at the SDN.

Birgit Mager is Co-Founder and President of the SDN, the leading non-profit organisation committed to global development and innovation within the practice of service design.

Fiona has over 25 years of experience as a brand strategist, design thinker and lecturer.

Andy Polaine is an independent design leadership coach, consultant, educator, trainer and writer who helps clients build and grow their own design and innovation capability to transform their organisations and themselves.

Twisha has been a Service Design Leader for the last 20 years. Her joy comes from helping organizations ask the question of who they want to be in the future.

Olga Strelnyk is a business expert with over 15 years expirience in strategic marketing and operation business, owner in business bureau Vzletit.

Barbara Weber-Kainz is Managing Partner at the C PLUS Unternehmensberatung GmbH in Vienna and accredited Master Trainer of the Service Design Network.

Kateryna Zaikos current position is Head of Design at Symphony Solution. Together with Oleg Koss she founded 2nd team at the SDN Ukraine.

Thomas Brandenburg is a lead service designer and in-house consultant in the energy sector at BP.

With 11+ years experience, Jesse has a long track record as a service designer, coach and trainer. He is Senior Vice President of the SDN.

Riina Iloranta works as a Lecturer of Experience Economy at Haaga-Helia University of Applied Sciences.

Service Design & Customer Experience Expert and co-initiator of the world’s largest service design event ‘Global Service Jam’.

With over 10 years of experience in service design, Mauricio works with companies to design next-generation products and experiences that leverage human-centered artificial intelligence (HCAI).

Milla Mäkinen has more than 15 years of experience in creating social change around the globe, including in her home country, Finland.

Dr. Rao has 20+ years of experience. Blend leadership with teaching experience. Participants will think differently and face the challenge of change, disruption, with necessary adaptation

Diane Shen is Creative Director who co-manages Business Models Inc Taipei office, a global strategy design agency and an Acc. Trainer at the SDN.

Digital Innovation Lead in Socjomania, SDN-accredited Service Design Professional.

Prof. Dr. Tina Weisser holds a professorship in Service Design at MUC.DAI - Munich Center for Digital Sciences and AI at the University of Applied Sciences in Munich and works as a leadership consultant.